Building a good and competitive online business is extremely important nowadays. An important element of the online presence is the ability to communicate quickly with customers. You can achieve this by adding a chat on your site.
In this article we will look at the most popular chat plugins that you can integrate into your WordPress site.
Tawk.to is a free live chat app which integrates seamlessly with WordPress! To integrate Tawk.to’s chat system into WordPress, you need to install the Tawk.to Live Chat plugin. It is free and you can download it through the official WordPress plugins directory or search for and install it directly through the WordPress administration.
After activation, you need to login to the tawk.to platform or, if you do not have one, register. Talk.to is completely free.
Then, in order for the chat to be visible on your site, you need to add it from the “Select property” drop-down menu and select the chat template. This will connect your WordPress to their platform.
The plugin provides the ability to control the positioning of the chat form on the site via the menu “Visibility Options”. The chat can be seen throughout the site or on a specific page. You can enable or remove it for a specific URL.
You can create chat operators and manage their roles and profiles. Chat communications are made through your account on the site tawk.to. There you have the opportunity to change the style and vision of the chat.
Tawk.to offers free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.
2. Zendesk Chat
To use Zendesk, you need to be registered at zendesk.com. Upon registration, you will receive a business subdomain that you will use to integrate the chat into your site and additional HTML code that you can insert into it. Note: Zendesk is not free.
You can install the Zendesk Chat plugin to link your Zendesk account. You can install the plugin directly through the WordPress administration.
After the installation and activation of the plugin, a new Zendesk Chat menu will be created in the site administration, in which you will be able to add your username, password and subdomain generated by the zendesk.com system.
Chat communications are managed through Zendesk’s webiste.
Zendesk provides several plans where you can add features to your chat (number of operators, number of parallel chats, change of format design, etc.). Zendesk can integrate your Facebook page so you can manage Facebook business messages as tickets and respond to them within Zendesk.
3. Facebook Messenger Customer Chat
If you have a Facebook business page, you can connect your site to the social network and use the chat they developed.
After activating the plugin, a new menu “Customer Chat” will be created. It will allow you to link to your Facebook page. You need to select the “Setup Customer Chat” button and enter your social network details on the Facebook page you will add.
You need to follow the steps where you will be able to customize the look of the chat (choice of language, color, greeting message, etc.).
After completing these steps, the chat is successfully integrated into WordPress, and communications will be received and managed through the Messenger application on Facebook.